Information we collect

Information you provide to us

We collect the personal information you provide to us when you are visitors to ChapterSpot.com's marketing website. The categories of information we may collect include:

• Personal Identifiers, including name, email address, and telephone number
• Commercial and Financial Information, including purchases
• Physical and Audio Data, including audio information and visual information
• Professional, including professional information and employment-related information

We collect the personal information you provide to us when you are on the staff of our clients. The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, and telephone number
• Commercial and Financial Information, including purchases, other purchasing behavior, credit card or debit card number, bank or other financial account number, account security or access credentials, account name, and signature
• Physical and Audio Data, including audio information and visual information
• Other Sensitive Data, including precise geolocation
• Professional, including professional information and employment-related information

We collect the personal information you provide to us when you are users of FSID.com. The categories of information we may collect include:

• Personal Identifiers, including name, email address, and telephone number
• Other Sensitive Data, including precise geolocation
• Professional, including professional information and employment-related information

We collect the personal information you provide to us when you are contacts of fraternal organizations that use our Portal. The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, and telephone number
• Commercial and Financial Information, including purchases, credit card or debit card number, bank or other financial account number, account name, and signature
• Physical and Audio Data, including physical characteristics or descriptions and visual information
• Characteristics of Protected Classifications, including age, sex or gender, race or color, gender identity or expression, marital status, disability, and military or veteran status
• Other Sensitive Data, including precise geolocation, data revealing racial or ethnic origin, and contents of mail, email or text messages
• Professional, including non-public education records, professional information, and employment-related information

We collect the personal information you provide to us when you are visitors of our public-facing websites such as forms and chapter websites. The categories of information we may collect include:

• Personal Identifiers, including name, email address, and telephone number
• Other Sensitive Data, including precise geolocation
• Professional, including professional information

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Information collected automatically

We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. We also collect geolocation data. This data may be collected using browser cookies and other tracking technologies.

Browser Cookies. We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly. We also use third-party cookies, which are cookies placed by third parties for analytics purposes. You can control these cookies through your browser settings.

Opt-Out Preference Signals. Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC..

Information from other sources

We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals) and Identity Provider.

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of Data	Retention Period
Cookies and online data we collect while you use our website, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Other purchasing behavior, Account name, Signature, Physical characteristics or descriptions, Audio information, Visual information, Age, Sex or gender, Race or color, Gender identity or expression, Marital status, Disability, Military or veteran status, Precise geolocation, Data revealing racial or ethnic origin, Non-public education records, Professional information, Employment-related information	We delete or anonymize data concerning your use of our website within 5 years of collecting it except in cases where ChapterSpot is acting as a service provider to one of its clients such as a national fraternity or other nonprofit organization. In these cases ChapterSpot may retain this information for as long as the organization specifies. If you are a member of one of these organizations, please refer to your organization's privacy policy to learn more about data retention.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit card or debit card number, Bank or other financial account number, Account name, Signature	We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Online Identifiers, Internet Activity, Purchases, Account name, Audio information, Visual information, Contents of mail, email or text messages	We may keep customer feedback and correspondence with our customer service for up to 5 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Telephone number, Online Identifiers, Internet Activity, Account name, Employment-related information	Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Telephone number, Employment-related information	We may retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address	We retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Online Identifiers, Internet Activity, Account security or access credentials	We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Purposes of Processing

We process personal information for the following purposes:

• Creating Customer Profiles
• Data Storage
• Improving our Products & Services
• Internal Business Operations
• Meeting Compliance & Legal Requirements
• Operating our Website or Mobile Apps
• Preventing Fraud
• Processing Payments
• Providing Customer Support
• Providing Cybersecurity
• Tracking Purchases & Customer Data

How we disclose information

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

We may disclose the following personal information about you when you are visitors to ChapterSpot.com's marketing website:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Business Operations Tool, Governance, Risk & Compliance Software, Sales & Marketing Tools, and Website Operations Tool	Customer Support Tools and Sales & Marketing Tools
Online Identifiers	Business Operations Tool, Data Analytics Providers, Governance, Risk & Compliance Software, Sales & Marketing Tools, and Website Operations Tool	Customer Support Tools and IT Infrastructure Services
Internet Activity	Business Operations Tool, Data Analytics Providers, Sales & Marketing Tools, and Website Operations Tool	Customer Support Tools and IT Infrastructure Services
Commercial and Financial Information	Business Operations Tool	None
Physical and Audio Data	Website Operations Tool	Customer Support Tools and Sales & Marketing Tools
Professional	Business Operations Tool, Sales & Marketing Tools, and Website Operations Tool	Customer Support Tools

We may disclose the following personal information about you when you are on the staff of our clients:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Business Operations Tool, Governance, Risk & Compliance Software, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations Tool	Communications Tools, Customer Support Tools, and Sales & Marketing Tools
Online Identifiers	Business Operations Tool, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations Tool	Communications Tools, Customer Support Tools, IT Infrastructure Services, and Sales & Marketing Tools
Internet Activity	Business Operations Tool, Data Analytics Providers, IT Infrastructure Services, and Website Operations Tool	Communications Tools, Customer Support Tools, IT Infrastructure Services, and Sales & Marketing Tools
Commercial and Financial Information	Business Operations Tool and Sales & Marketing Tools	Customer Support Tools
Physical and Audio Data	IT Infrastructure Services, Sales & Marketing Tools, and Website Operations Tool	Communications Tools and Sales & Marketing Tools
Other Sensitive Data	IT Infrastructure Services and Sales & Marketing Tools	None
Professional	Business Operations Tool, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations Tool	Communications Tools, Customer Support Tools, and Sales & Marketing Tools

We may disclose the following personal information about you when you are users of FSID.com:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Business Operations Tool, Governance, Risk & Compliance Software, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations Tool	Customer Support Tools and Cybersecurity Providers
Online Identifiers	Business Operations Tool, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations Tool	Customer Support Tools and Cybersecurity Providers
Internet Activity	Business Operations Tool, Data Analytics Providers, IT Infrastructure Services, Sales & Marketing Tools, and Website Operations Tool	Customer Support Tools and Cybersecurity Providers
Other Sensitive Data	IT Infrastructure Services and Sales & Marketing Tools	None
Professional	IT Infrastructure Services	Cybersecurity Providers

We may disclose the following personal information about you when you are contacts of fraternal organizations that use our Portal:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Business Operations Tool, Cybersecurity Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Website Operations Tool	Customer Support Tools, Cybersecurity Providers, and Sales & Marketing Tools
Online Identifiers	Business Operations Tool, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Website Operations Tool	Customer Support Tools, Cybersecurity Providers, IT Infrastructure Services, and Sales & Marketing Tools
Internet Activity	Business Operations Tool, Data Analytics Providers, IT Infrastructure Services, and Website Operations Tool	Customer Support Tools, Cybersecurity Providers, and IT Infrastructure Services
Commercial and Financial Information	Payment Processors	None
Physical and Audio Data	IT Infrastructure Services and Website Operations Tool	Customer Support Tools and Sales & Marketing Tools
Characteristics of Protected Classifications	IT Infrastructure Services	None
Other Sensitive Data	IT Infrastructure Services	None
Professional	Business Operations Tool, IT Infrastructure Services, and Website Operations Tool	Customer Support Tools

We may disclose the following personal information about you when you are visitors of our public-facing websites such as forms and chapter websites:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Business Operations Tool, Governance, Risk & Compliance Software, and IT Infrastructure Services	Cybersecurity Providers
Online Identifiers	Business Operations Tool, Data Analytics Providers, Governance, Risk & Compliance Software, and IT Infrastructure Services	Cybersecurity Providers
Internet Activity	Business Operations Tool, Data Analytics Providers, and IT Infrastructure Services	Cybersecurity Providers
Other Sensitive Data	IT Infrastructure Services	None
Professional	IT Infrastructure Services	None

California Privacy Notice (CCPA)

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we disclose information. The length of time for which we retain personal information is described above in How long we keep your data. Our purposes for processing data are described above in Purposes of processing.

Information “Sharing” and “Selling”

We do not receive monetary or other valuable consideration in exchange for your data and therefore do not "sell" your data as defined in CCPA.

We do not “share” personal data with third parties, as that term is defined in the CCPA.

We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.

CCPA Rights

Your CCPA rights are described below. Make a Privacy Request by clicking here or the link at the top of this page or by emailing us at moc.topsretpahc@ycavirp.

Right to Know and Access

You have the right to request to know and access the following about the personal information we have collected about you in the past 12 months:

• the categories and specific pieces of personal information we have collected about you
• the categories of sources from which we collect personal information about you
• the business or commercial purposes for which we collect, sell, or share personal information
• the categories of third parties with whom we disclose the information
• the categories of personal information about you that we have sold, shared, or disclosed for a business purpose, and the categories of third parties to whom we have sold, shared, or disclosed that information for a business purpose

The information we would provide to you in response to a Request to Know Categories is contained in this Privacy Notice. To receive a copy of the specific personal information we have about you, submit a Request to Know or Access via the link above. If you make a Request to Know more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete from our records your requested personal information and direct our service providers to do the same.

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

• We will not deny goods or services to you
• We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
• We will not provide a different level or quality of goods or services to you
• We will not suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
• We will not retaliate against you, as an employee, applicant for employment, or independent contractor

We may still offer you certain financial incentives permitted by the CCPA such as discounts, rewards, premium features, or loyalty accounts that can result in different prices, rates, or quality levels.

Right to Opt-Out

We do not sell or share any personal information to third parties.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request. If you submit a request not through our webform, we will ask you to provide the same information requested in the webform.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

• If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
• If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.
• If we process a consumer’s information as a service provider to another organization, we are not permitted to respond in a substantive way to that consumer’s CCPA request. We will, however, assist the organization in fulfilling your privacy request.

Authorized Agent

A California resident's authorized agent may submit a rights request under the CCPA by emailing us at moc.topsretpahc@ycavirp. Requests submitted by an authorized agent will still require verification of the consumer who is the subject of the request in accordance with the process described above. We will also ask for proof that the consumer who is the subject of the request authorized an agent to submit a privacy request on their behalf by either verifying their own identity with us directly or directly confirming with us that they provided the authorized agent permission to submit the request. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 may also submit proof of statutory power of attorney, which does not require separate consumer verification.

If you have trouble accessing this notice, please contact us at moc.topsretpahc@ycavirp.

Contact Us

If you have any privacy-related questions or have trouble accessing this notice, please email moc.topsretpahc@ycavirp.

Virginia Privacy Notice (VCDPA)

This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.

Collection and Disclosure of Personal Information

The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we disclose information. The length of time for which we retain personal information is described above in How long we keep your data. Our purposes for processing data are described above in Purposes of processing.

Data “Selling” and Targeted Advertising

We do not receive monetary consideration in exchange for your data and therefore do not "sell" your data as defined in VCDPA.

We do not process personal data for purposes of targeted advertising as defined in the VCDPA.

Profiling

The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

VCDPA Rights

Your VCDPA rights are described below. Make a Privacy Request by clicking here or the link at the top of this page.

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data provided by or obtained about you. Subject to certain limitations, we will permanently delete any such personal data from our records and direct our processors to do the same.

Right to Non-Discrimination

If you exercise your VCDPA consumer rights:

• We will not deny goods or services to you
• We will not charge you different prices or rates for goods or services
• We will not provide a different level or quality of goods or services to you

However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

Sale of Personal Data:
We do not sell your personal data, as defined by the VCDPA.

Targeted Advertising:
We do not process your personal data for the purpose of targeted advertising.

Profiling:
We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Authenticating Your Request

Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request.

Right to Appeal

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, click here and select "Appeal a Decision" in the request type drop-down.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.

Colorado Privacy Notice (CPA)

This section provides additional information for Colorado residents under the Colorado Privacy Act (CPA). The terms used in this section have the same meaning as in the CPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CPA.

Collection and Disclosure of Personal Information

The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we disclose information. The length of time for which we retain personal information is described above in How long we keep your data. Our purposes for processing data are described above in Purposes of processing.

Data “Selling” and Targeted Advertising

We do not receive monetary or other valuable consideration in exchange for your data and therefore do not "sell" your data as defined in CPA.

We do not process personal data for purposes of targeted advertising as defined in the CPA.

Profiling

The CPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

CPA Rights

Your CPA rights are described below. Make a Privacy Request by clicking here or the link at the top of this page.

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. You have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

If you make a Request to Know more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data we have obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:

• To comply with legal obligations
• To comply with an official investigation or cooperate with law-enforcement agencies
• To establish or defend legal claims
• To complete an obligation to you that you have requested
• To respond to security incidents, fraud, harassment, and other similar activity
• To identify and repair technical errors
• To conduct internal research to develop, improve, and repair our products and services
• For internal operations that are reasonably aligned with your expectations

Any personal data retained for these purposes will not be processed for other purposes.

Right to Non-Discrimination

If you exercise your CPA consumer rights:

• We will not deny goods or services to you
• We will not charge you different prices or rates for goods or services
• We will not provide a different level or quality of goods or services to you

However, we may offer a different price, rate, level, quality, or selection of products or services if the exercise of your CPA rights affects the feasibility or the value of those products or services, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

We do not sell your personal data, process it for targeted advertising, or engage in profiling in this way.

Authorized Agents. You may authorize an agent to submit a Request to Opt-Out on your behalf, including through a technology such as a web link, browser setting, or global device setting. We will comply with such requests if we are able to authenticate your identity and the agent’s authority to act on your behalf.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Authenticating Your Request

Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request.

Right to Appeal

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, click here and select "Appeal a Decision" in the request type drop-down.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Colorado Attorney General’s Office.

Connecticut Privacy Notice (CTDPA)

This section provides additional information for Connecticut residents under the Connecticut Data Privacy Act (CTDPA). The terms used in this section have the same meaning as in the CTDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CTDPA.

If you have any questions or wish to contact us regarding this privacy notice, please send an email to moc.topsretpahc@ycavirp.

Collection and Disclosure of Personal Information

The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we disclose information. The length of time for which we retain personal information is described above in How long we keep your data..

Data “Selling” and Targeted Advertising

We do not receive monetary or other valuable consideration in exchange for your data and therefore do not "sell" your data as defined in CTDPA.

We do not process personal data for purposes of targeted advertising as defined in the CTDPA.

Profiling

The CTDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

CTDPA Rights

Your CTDPA rights are described below. Make a Privacy Request by clicking here or the link at the top of this page.

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data provided by or obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:

• To comply with legal obligations
• To comply with an official investigation or cooperate with law-enforcement agencies
• To establish or defend legal claims
• To complete an obligation to you that you have requested
• To respond to security incidents, fraud, harassment, and other similar activity
• To identify and repair technical errors
• To conduct internal research to develop, improve, and repair our products and services
• For internal operations that are reasonably aligned with your expectations

Any personal data retained for these purposes will not be processed for other purposes.

Right to Non-Discrimination

If you exercise your CTDPA consumer rights:

• We will not deny goods or services to you
• We will not charge you different prices or rates for goods or services
• We will not provide a different level or quality of goods or services to you

However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

We do not sell your personal data, process it for targeted advertising, or engage in profiling in this way.

Authorized Agents. You may authorize an agent to submit a Request to Opt-Out on your behalf, including through a technology such as a web link, browser setting, or global device setting. We will comply with such requests if we are able to authenticate your identity and the agent’s authority to act on your behalf.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Authenticating Your Request

Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request. Authentication is not required for a Request to Opt-Out, but we may deny the request if we have a good faith, reasonable, and documented belief that the request is fraudulent.

Right to Appeal

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, click here and select "Appeal a Decision" in the request type drop-down.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Connecticut Attorney General’s Office.

EEA/UK Privacy Notice (GDPR)

This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.

Collection and Disclosure of Personal Data

The personal data we collect is described above in Information we collect. The personal data we disclose for business or commercial purposes is described above in How we disclose information. The length of time for which we retain personal data is described above in How long we keep your data. Our purposes for processing data are described above in Purposes of processing.

Cookie Notice

We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Manage your cookie consent here.

Essential Cookies

We use these cookies for things like security, logins, site errors, and processing payments. We can't turn these necessary cookies off, but you can control them in your browser.

Cookie Name	Provider	Duration

Analytics Cookies

We do not use cookies to collect data about how you use our site.

Personalization Cookies

We do not use cookies to personalize content for you.

Advertising Cookies

We do not use cookies for marketing or advertising purposes.

Lawful Bases and Legitimate Interests

We process personal data on the following lawful bases:

• Complying with legal obligations
• Fulfilling contracts
• Consent
• Legitimate interests

Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Creating Customer Profiles, Data Storage, Improving our Products & Services, Operating our Website or Mobile Apps, Internal Business Operations, Meeting Compliance & Legal Requirements, Preventing Fraud, Processing Payments, Providing Customer Support, Providing Cybersecurity, and Tracking Purchases & Customer Data.

International Data Transfers

ChapterSpot is not established within the EEA/UK and our website servers are located in the United States, which has not been the subject of an adequacy decision by European data protection authorities. By interacting with this website, you are transmitting your personal data to the United States.

Privacy Rights

Individuals in the EEA/UK have the following rights regarding their personal data. Make a Privacy Request by clicking here or the link at the top of this page. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to access. You have the right to request a copy of the personal data we hold about you.

Right of portability. You have the right to ask us to transfer your data to another party.

Right to rectification. You have the right to request that we rectify any incorrect information we have about you.

Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.

Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit the Information Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities at https://www.gdprregister.eu/gdpr/dpa-gdpr/.

Inquiries

Controller contact information

ChapterSpot

moc.topsretpahc@ycavirp